Terms of Service

Welcome to LongTerMemory. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and LongTerMemory ("Company," "we," "us," or "our") governing your access to and use of our AI-powered study and exam preparation platform, including our website, applications, and related services (collectively, the "Service").

By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Service.

LongTerMemory is a SaaS platform designed to help users study and prepare for exams. Our Service includes the following features:

• Document Upload and Processing - Upload PDF documents and other study materials for AI-powered analysis
• Web Link Extraction - Submit URLs to extract content for study purposes
• AI-Generated Question-Answer Pairs - Automatic generation of study questions using Retrieval-Augmented Generation (RAG) technology
• Spaced Repetition Scheduling - Personalized review schedules optimized for long-term memory retention
• Study Sessions - Interactive study sessions with self-assessment and progress tracking

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

To use our Service, you must:

• Be at least 13 years of age
• If you are between 13 and 18 years old (or the age of majority in your jurisdiction), have parental or guardian consent to use the Service
• In the European Union, be at least 16 years old or have parental consent if younger, depending on your country of residence
• Have the legal capacity to enter into a binding agreement with us
• Not be prohibited from using the Service under applicable laws

By using the Service, you represent and warrant that you meet all eligibility requirements.

Account Creation

To access most features of the Service, you must create an account. We use passwordless authentication via magic links sent to your email address. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your email account
• Promptly update your account information if it changes
• Not share your account access with others
• Notify us immediately of any unauthorized access to your account

Account Responsibility

You are solely responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

Access Packs

We do not offer subscriptions. Instead, we offer one-time-purchase access packs that grant access to premium features for a fixed period: a shorter-term pack (currently 4 months) and a longer-term pack (currently 12 months). Current pricing and pack details are available on our website. All prices are displayed in the applicable currency and include any applicable taxes unless otherwise stated.

Free Trial

We may offer a one-time free trial period for new users. At the end of the trial, you will need to purchase an access pack to continue using premium features. We will notify you before your trial expires.

Payment Processing

All payments are processed securely through Stripe Checkout. By completing a purchase, you authorize us to charge your payment method, through Stripe, for the price of the access pack you selected. You agree to:

• Provide valid and current payment information to Stripe
• Pay the price displayed for the pack at the time of purchase
• Pay any applicable taxes

One-Time Payment — No Automatic Renewal

Access packs are one-time purchases, not subscriptions. We do not store your payment method for future charges, and your access pack will never automatically renew or rebill. Your access simply runs for the fixed period of the pack you purchased (4 or 12 months from the purchase or extension date) and then ends. If you want continued access afterward, you must make a new purchase.

Nothing to Cancel

Because access packs are one-time purchases and not subscriptions, there is no recurring charge to cancel. Your access simply remains active for the fixed period of the pack you purchased.

Access Expiration

• Your access remains active until the end date of your pack
• Once your pack expires, access to premium features (including generating new study plans and study sessions) is blocked until you purchase another pack
• Your data will be retained according to our data retention policy
• Purchasing a new pack while a pack is still active extends your access rather than replacing it

Refund Policy

Access packs are delivered and activated immediately upon successful payment. By completing a purchase, you expressly request that we begin providing the Service immediately and you acknowledge that, in doing so, you lose any statutory right of withdrawal that might otherwise apply to digital content and services once performance has begun.

Accordingly, purchases are final and non-refundable once access has been granted, except where required by applicable law or at our sole discretion in cases such as a duplicate charge, a proven technical failure that prevented you from using the Service, or fraud.

To report a billing issue, please contact us at support@longtermemory.com. Any refund granted at our discretion will be processed within 5-10 business days and credited to your original payment method.

Exceptions

Discretionary refunds will not be granted in cases of:

• Violation of these Terms resulting in account termination
• Fraudulent activity or abuse of the Service
• Chargebacks initiated without first contacting us

Your Content Ownership

You retain full ownership of all content you upload, submit, or create through the Service ("User Content"), including documents, web links, notes, and any other materials. We do not claim ownership of your User Content.

License Grant to Us

By uploading User Content to the Service, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to:

• Store, process, and display your User Content to provide the Service to you
• Process your User Content through AI systems (including third-party AI services like OpenAI) to generate question-answer pairs and study materials
• Create vector embeddings of your content for semantic search and retrieval
• Make backups and copies as necessary for operational purposes

This license exists solely for the purpose of operating and providing the Service to you. We will not sell, rent, or share your User Content with third parties except as necessary to provide the Service or as required by law.

Generated Content

The question-answer pairs and other study materials generated by our AI from your User Content are considered derivative works of your original content. You retain rights to use these generated materials for your personal study purposes.

Content Representations

By uploading User Content, you represent and warrant that:

• You own or have the necessary rights and permissions to upload and process the content
• The content does not infringe any third party's intellectual property rights
• The content complies with all applicable laws and regulations
• You have the right to grant us the license described above

Our Intellectual Property

The Service, including its design, features, functionality, code, and branding, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service without our written permission.

You agree not to use the Service to:

Prohibited Content

• Upload content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Upload content that infringes intellectual property rights of others
• Upload malware, viruses, or other malicious code
• Upload content containing personal data of others without their consent
• Upload content that violates any applicable laws or regulations

Prohibited Activities

• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the Service for any commercial purpose without our authorization
• Resell, sublicense, or provide access to the Service to third parties
• Use automated systems (bots, scrapers) to access the Service without permission
• Interfere with or disrupt the Service or servers
• Circumvent any security measures or usage limits
• Use the Service to develop competing products

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including removing content, suspending or terminating accounts, and reporting to law enforcement.

AI-Generated Content

Our Service uses artificial intelligence, including OpenAI's APIs, to process your content and generate study materials. You acknowledge and agree that:

• AI-generated content may contain errors or inaccuracies and should be reviewed for accuracy
• AI outputs are provided "as is" without warranties of accuracy or completeness
• You are responsible for verifying the accuracy of any AI-generated study materials before relying on them
• We are not liable for any consequences resulting from reliance on AI-generated content

Third-Party Services

The Service integrates with third-party services including:

• OpenAI - For AI processing and content generation
• Stripe - For payment processing
• Google Analytics - For usage analytics
• PostHog - For product analytics, session recordings and error tracking

Your use of the Service is also subject to the terms and privacy policies of these third-party providers.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy, reliability, or completeness of any content, including AI-generated study materials
• Warranties that the Service will meet your specific requirements or expectations

Educational Disclaimer: LongTerMemory is a study aid and does not guarantee academic success, exam results, or learning outcomes. The effectiveness of the Service depends on many factors including your dedication, study habits, and the quality of materials you upload.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LONGTERMEMORY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or use of our servers or your data
• Damages resulting from interruption or cessation of the Service
• Damages resulting from any content obtained from the Service, including AI-generated content

Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the greater of: (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred euros (€100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless LongTerMemory and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Your User Content
• Your violation of these Terms
• Your violation of any third party's rights, including intellectual property rights
• Your violation of any applicable laws or regulations

Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, you will lose access to your account and any associated data, subject to our data retention policy.

Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms or our Acceptable Use Policy
• You engage in fraudulent or illegal activity
• Your account is used for unauthorized purposes
• We are required to do so by law
• We discontinue the Service

Effect of Termination

Upon termination:

• Your right to access and use the Service will cease immediately
• We may delete your account data in accordance with our data retention policy
• Any outstanding payment obligations will remain in effect
• Sections of these Terms that by their nature should survive (including Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) will survive termination

Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at support@longtermemory.com and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration

If we cannot resolve the dispute informally, you and LongTerMemory agree to resolve any claims relating to these Terms or the Service through final and binding arbitration, except as set forth below. The arbitration will be conducted in accordance with the rules of a recognized arbitration institution agreed upon by both parties, with the arbitration taking place in Italy.

Arbitration Opt-Out

You may opt out of the arbitration agreement by sending written notice to support@longtermemory.com within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the courts specified in the Governing Law section.

Class Action Waiver

You and LongTerMemory agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this waiver is found to be unenforceable, the entire arbitration agreement shall be null and void.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights pending the completion of arbitration.

These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions. For users residing in the European Union, nothing in these Terms shall deprive you of the protection afforded by mandatory provisions of consumer protection laws in your country of residence.

If you have opted out of arbitration or if the arbitration agreement is found unenforceable, you agree that any disputes shall be resolved exclusively in the courts located in Italy, and you consent to personal jurisdiction in such courts.

EU Consumer Rights: If you are a consumer residing in the European Union, you may also be entitled to bring proceedings in the courts of your country of residence, and you benefit from any mandatory provisions of local consumer protection law.

We reserve the right to modify these Terms at any time. When we make material changes:

• We will update the "Last updated" date at the top of these Terms
• We will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect
• For material changes that negatively affect your rights, we will provide advance notice before the changes take effect

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service.

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

For legal notices, please send correspondence to the email address above with "Legal Notice" in the subject line.